Product Features

Powerful Email Template Editor

Powerful Email Template Editor

Take control of your brand on Amazon! Build beautiful email templates for your customers using our powerful HTML editor.

  • Start with multiple professionally written templates with different tones and call-for-action. Experiment and decide what works for you!
  • Customize the email templates to better fit your needs.
  • Preview your emails as your customers will see them.
  • Send test emails to yourself before enabling them for your customers.
  • Add multiple attachments upto a total of 500 KB.

Schedule Feedback Request

Settings for when the Amazon seller feedback requests will be triggered.
Settings for when the solicitation messages will be triggered

Sending feedback requests too early or too late doesn't really help with getting positive feedbacks and reviews on Amazon.

  • Configure exactly what day you want to trigger feedback/review request emails based-off customer's purchase, shipping or delivery dates. For example – You can set your account to send feedback solicitation emails 3 days after estimated delivery date.
  • Configure exactly what time of day you want to trigger emails. For example – You can set your account to send feedback solicitation emails at 9:00 am. We will trigger email around that time of day in your buyer's timezone.

Fine-tune solicitation

Settings to fine-tune which Amazon Orders are selected for feedback/review solicitation
Settings to fine-tune which Amazon Orders are selected for feedback/review solicitation

You can choose the orders that need to be included or excluded for sending automated emails. Exclude settings are available for:

  • Orders shipped late.
  • Orders shipped out of country.
  • Orders fulfilled through MFN/AFN.
  • Orders with items New, Used, Refurbished, Preorder or Club.
  • Orders for items with specific SKUs.

Note: Cancelled, refunded and unfulfillable and non-Amazon sales-channel orders are automatically excluded from feedback/review solicitations.

Blacklist buyers that you think are likely to give you negative feedback
Blacklist buyers that you think are likely to give you negative feedback
  • You can blacklist specific buyers and they will never be messaged.

Dashboard

Amazon Sellers Dashboard
Amazon Sellers Dashboard

You get a quick overview of your Amazon seller account orders and messages sent from the dashboard. You can see summary for last 7 days or 30 days for:

  • Orders Imported.
  • Messages Sent.
View more details on Amazon Feedback Requests Sent
View more details on Messages Sent

You get to see more details on messages sent on your behalf to your customers. You can see the exact content of the emails sent to them for every single message!

We are all about building your Amazon reputation and brand!

Hey! we are not only about improving your feedback and review ratings. We are about improving your image. We provide you tools that will help you provide better customer engagement with your customers on Amazon! Convert them into repeat customers and improve your sales.

We go above and beyond a typical feedback request automation service and provide you with advanced tools that will help you to:

  1. Pro-actively reach your customers and find out what they need.
  2. Address their problems/complaints in a timely fashion.
  3. Let your customers know status of their shipment.
  4. Provide additional information about your products.

Here are all the messages you can trigger from our platform:

  • Feedback Solicitation Campaign - use it to request Store Feedback.
  • Review Solicitation Campaign - use it to request Product Review.
  • Feedback & Review Solicitation Campaign - use it to request both Product Review and Feedback in one email.
  • Refund Follow-up Campaign - use it to follow-up in case the customer requested refunds or cancellations.
  • Late Shipped Follow-up - use it to follow-up in case of a late shipment.
  • Send Instructions - Used for sending manuals/instructions to your customers.
  • Other - Any other type of campaign they would like to create. Get creative - sky is the limit!

We allow you to create multiple types of messaging campaigns.

3 Simple Steps to Get you started with FeedbackEmails

1
Sign up

Create your user account. It's absolutely FREE!

2
Choose your plan

Choose the right plan for you based-off your monthly order volume.

3
Configure Your Store

Provide your Amazon store credentials so we can connect to your account.